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change-account-user-faqs

How to switch the user in a single user account

If you have a single user account and want to make another person the owner of the account or simply want to change your email address. You can use the following steps but it is important that you don't log out during this entire process:

  1. From Account User page under settings, update the current user to inactive.
  2. Add a new user with Super Administrator access.
  3. Also set the new user as the Account Owner from Settings > Accounts page.
  4. Person will get email to set password at new email address. Once the email is received by the new user, you can log out of eSign Genie.
  5. New user can now take over the account.
change-account-user-faqs.txt · Last modified: 2017/10/11 04:55 by mtariq