Security and Privacy

Dynamic Security and Encryption

We’ve got you covered. Foxit eSign aka eSign Genie remains dedicated to the security and protection of all customer data through:

Stringent SOC 2 Type 2 auditing and compliance. We have been audited by independent industry auditors and are in compliance with the strict and thorough 5 trust service principles as developed by the AICPA.

1- Security:

Protection of your data from unauthorized access and viewing through our system.

2- Availability:

Ensuring our software is available as needed and agreed upon.

3- Confidentiality:

Keeping your data protected, private, and confidential.

Processing Integrity:

All system processing is complete as authorized, accurate, and prompt.

5- Privacy:

Strict adherence to Generally Accepted Privacy Principles (GAPP) which dictates all personal information is retained, collected, used, disclosed, and destroyed as established in our privacy notice.

Adherence to these 5 principles ensures that our IT, risk management controls and other processes are adequately designed and strictly enforced.

Cloud servers in trusted US and EU data centers

We keep our cloud servers in trusted US and EU data centers with SSAE16 facilities that are SOC 2 Type 2 compliant, PCI compliant, and locked and monitored 24/7. Ensuring your data is only stored on the safest and most secure servers.

Dynamic encryption

Your documents are locked and secured with 256-bit encryption; this is paired with our strict firewall controls – all incoming and outgoing traffic is monitored and forced to abide by our network’s strict security rules.

Visibility Controls

We place the power in your hand with visibility controls that are built to help you easily streamline who can see and access your important documents.

Customize visibility features to limit document viewing to only those designated recipients you choose.
Restrict account user visibility with features like Secured Field Access, which gives only approved users access to information in secured fields.
Control access to information by designating different user levels and sharing settings.
Assign managers to regular users and admins, ensuring easy monitoring of subordinate document usage.

Auditing

We understand that seeing where your documents are and where they’ve been is essential for security and compliance. Always be in the know with our detailed auditing reports and features.

Detailed audit trails track each document by IP address and time stamp, giving you the capability of viewing where, when, and who is viewing your documents at all times.
Certificate of completion provided for every document with the associated IP address, email address, date, timestamp, and name of signer.
Track the deletion of documents and folders from the first to the last step. With our deleted folder history, you can see where, when, and by whom any folder was deleted.

Deletion and Retention Policy

Our data retention policy establishes important guidelines for how long we track and keep your information, and when we dispose of it.

Read our Document Retention Policy here:

(Link to policy here: https://www.esigngenie.com/help-center/document-retention/)

Privacy Policy

We’re committed to providing our customers with strong and transparent privacy practices. We diligently protect your information and how it’s handled, allowing you the peace of mind that your data remains safe and confidential at all times.

Read our privacy policy here:

(Link to Privacy Policy Page at https://www.esigngenie.com/privacy-policy/)

Data Localization

Here at Foxit eSign aka eSign Genie, we understand that it’s important for our customers to know where their completed documents are being uploaded and stored. We also understand that local data residency is imperative for many. For this reason, Foxit eSign aka eSign Genie currently maintains data centers in both the U.S. and Europe. You can read more here.