Bail Industry Case Study: How Bail Hotline Decreased Costs by 80% While Having Significant Growth In 2 Years
Over the past 2 years, eSign Genie has helped Bail Hotline meet its continued e-signature growth needs in a flexible and budget-friendly manner. In this case study, we’ll discuss the unique challenges that our client faced and how eSign Genie offered helpful, integrative, and intuitive solutions to help them meet their goals.
To quote Bail Hotline, they seek to “change the image of the bail bonds industry, offer the consumer clear answers during a critical time of need, treat the consumer as you would a member of your own family, and offer payment plans to make bail affordable for all.”
After starting with their first location in Riverside, CA in 2012, Bail Hotline quickly grew to establish itself as a key player in the bail bonds industry with over 200 employees, over 30 offices, and with a unique family-first approach.
Today, Bail Hotline is the U.S’s 2nd largest bail company, having helped thousands of families and defendants by offering fast and affordable bail options and knowledgeable customer support.
How Bail Hotline Was Already Using eSignatures
When Bail Hotline first reached out to eSign Genie in 2019, they were no stranger to using electronic signatures for their business. In fact, they were already utilizing services from a competing e-signature solution to assist with completing service and contractual agreements for their clients across their various locations and call centers.
Electronic signature usage allowed Bail Hotline to provide their clients with the option to conduct everything remotely and complete transactions faster than before by skipping the need for physical paperwork.
Why eSign Genie Was Approached by Bail Hotline
The problem Bail Hotline was experiencing was difficulty expanding their electronic signature usage as needed in a comprehensive and budget-friendly manner; the bail company felt unsupported and both financially and feature restricted in their advanced e-signature needs with their current provider.
eSign Genie was initially approached by Bail Hotline’s Operations Manager, Eric Jones. But, it ended up being a collaborative decision as the company’s IT Director Gabriel McGuire, the office managers, and sales team were brought in on the decision. The joint departments were looking for an e-signature solution that could be used to:
Fluid integration of electronic signatures into their company software and mobile app was a top priority
Support Court Proceedings:
Reliable and legally binding signatures that hold up in court were a must
A solution to reduce per-document spend and minimize budget spending on e-signatures while simultaneously allowing for more usage was needed
Increase Service Speed:
More expedient contractual agreement completion was desired
The e-signature solution must easily accommodate changes as needed
In the End, Bail Hotline Chose to Partner with eSign Genie for These Primary Reasons
The ability to provide a superior electronic signature solution at a lower price point than their current electronic signature provider
Flexible integration with a complete API solution was offered
Following the decision, our sales team, customer support team, and integration specialists wasted no time in diving right in with Bail Hotline’s Supervisor of Information Technology, Ismael Rairez, to establish a plan of action and begin integrating our electronic signature into their company’s custom-built software.
How eSign Genie Has Helped Bail Hotline Successfully Meet Its Goals
Upon completing a successful integration with eSign Genie, Bail Hotline has fluidly supported company growth across California and the U.S. Each hour, multiple documents are sent and received by Bail Hotline representatives and their clients using eSign Genie’s implemented API.
Since integration, and over the course of the past 2 years, Bail Hotline has experienced the following benefits while using eSign Genie:
Improved company ROI
Improved company ROI with customer support and document processing being faster than ever before. They have experienced an average of 50% reduction in contract completion times through the use of easy attachment features allowing clients to provide pictures, proof of employment, proof of address, and more.
Maximized Company Budgetary
Maximized company budgetary use with 80% cost savings. This cost savings allows Bail Hotline to further expand its use of electronic signatures while ensuring it stays within its budgetary requirements.
Access To More Reliable Legal
Access to more reliable legal and courtroom document support in just a few clicks with legally binding electronic signatures and certificates of completion with every completed document.
Successful migration of their customer service to call centers where user-friendly electronic signature software has helped Bail Hotline maintain their lightning-fast 30-day onboarding average and contributed to faster employee growth when needed.
Fluid implementation of electronic signatures
Fluid implementation of electronic signatures into Bail Time’s web-based ERP and iOS / Google Play Store applications, allowing customers to complete contracts on-the-go; this was completed using eSign Genie’s flexible and complete API that can integrate with any software or application.
Speaking of an instance where eSign Genie’s legally binding certificates of completion have proved valuable
“The certificate of authenticity of the actual document is far better than what we have physically, to be honest. So from what I recall, we’ve had moments where we have had to stand in front of a judge and show them documentation on it [bail bonds]. And that certificate has helped us a lot.” Ismael Ramirez, Supervisor of Information Technology with Bail Hotline
By switching to eSign Genie for their electronic signature solution, Bail Hotline has fluidly supported company growth across California and the U.S. Each hour, multiple documents are sent and received by Bail Hotline representatives and their clients using eSign Genie’s implemented API – leading to an enhanced and streamlined experience for employees and clientele alike.
Not only has eSign Genie reduced Bail Hotline’s overall document spend while simultaneously increasing e-signature usage, but the flexibility of the intuitive software has supported their ability to make changes as needed while utilizing their custom-built ERP and mobile apps; this allows for Bail Hotline to confidently set future goals while knowing they have an electronic signature software that can grow with them.
Plans for the Future
As continued growth and expansion is expected and changes needed, Bail Hotline plans to utilize eSign Genie to support their efforts in:
Enhancing signature software
Enhancing signature software use as new needs arise and easily providing training as more employees are hired by using eSign Genie’s continuously expanding Knowledge Base with helpful support documentation.
Continuing to improve their customer’s experience
Continuing to improve their customer’s experience by supporting the demand for faster and more remote services with things like more prebuilt template usage.
Fluidly expanding document
Fluidly expanding document usage driven by expected sales increases without fear of hitting budgetary confinements.
Building out their ERP
Building out their ERP and continuing to enhance their customer’s experience with the support of eSign Genie’s unrestrictive API.
When asked about their experience with eSign Genie
“It was extremely successful. That’s for sure. I think the thing that really, really gets us is that we could really accomplish anything that we wanted.” Ismael Ramirez, Supervisor of Information Technology with Bail Hotline