Thanks to network infrastructures put in place by telecom companies, both individuals and businesses nowadays enjoy faster and more steadfast internet connections that provide us with access to information, and an opportunity to communicate easily and instantly among ourselves. This is something that we could only dream of a few years ago.
It is therefore ironic that some telecom operators are the ones who have been hesitant in embracing digital transformation. A PwC’s Strategy & preliminary survey revealed that, while 82 percent of large telecom managers foresee their organizations becoming digital powerhouses in the near future, they were in agreement that, there is still a lot to be done.
How far are telecoms into their digital transformation currently?
Two key areas in which telecoms lag behind, and which for that reason require some kind of improvement, are:
1. Customer relations
Most telecoms don’t know much about their customers; hence, identifying what the customer really needs becomes a problem. If they have been able to integrate customer information or data from various communication channels, telecoms would be in an excellent position to provide their customers with services and products they exactly need. Basically, it is for this critical reason that the customer experience with some telecommunication companies tends to be poor.
2. Digital culture
Still relying on the PwC’s strategy survey report, more than 50% of the participants consider digital culture as a vital aspect in realizing their organization’s digital aspirations. Nevertheless, most telecoms cannot undoubtedly attest to having attained a cultural revolution within their organizations.
A number of them still favor hierarchical structures which delay decision-making. This gets in the way of any plans to make considerable positive changes to the organization as a whole.
Digital culture is usually characterized as being collaborative and horizontal: it is meant to foster cooperation across departments and among members of staff. Redesigning the way an organization works is essential for change, as well as giving members of your team the tools they require to make a new organizational culture actually work.
It is quite difficult to introduce a digital culture in any organization; however, with the new economic environment, it is now vital that organizations reorganize their decision-making process and accelerate the launch of new services and products.
Telecom Industry embracing electronic signature technology
An electronic signature solution, like eSign Genie, is among the most vital tools that can help telecom companies adapt to the new digital environment quickly and easily. E-signs are known to improve organization’s efficiency, particularly in its contractual processes.
Benefits of electronic signatures for the telecommunication industry
Soon or later, all organizations conducting a digital transformation will have to think about implementing an e-sign solution for the purposes of improving their management processes as well as their employee productivity.
1. Accelerated sales cycle
Adopting an electronic signature solution such as eSign Genie can help speed up the sales cycle for telecom industries. Integration of esigns with CRM and the ability to easily and quickly create electronic contract documents reduces the time needed for a sales executive to deliver a contract.
2. Increased sales productivity
Sales teams can use electronic signature solutions to replace wearisome, labor-intensive contract workflow process with more efficient electronic ones; hence, cut the time they use organizing, sending, and pursuing contracts for signatures. Apparently, this enables telecoms sales teams to spend more time on more vital tasks and less time on paperwork.
3. Reduced costs
Adopting e-signatures can help telecom companies to cut on paper, printing, legal, communication and storage costs. For telecom companies with multiple branches and who need to retain contracts or agreements for future use, significant savings can be made by adopting e-signatures.
4. Improved security and data quality
Telecom industry is one of the industries which deal with sensitive data. Electronic signature solutions such as eSign Genie uses advanced technology that provides unique signing keys for each signatory. Actually, this seals and protects your contracts with the first signature. Any unwanted changes on an electronic document can be automatically identified, thus promptly alerting all the parties involved to take the necessary action.
5. Improved compliance
The ESIGN Act and UETA were enacted to protect people and businesses and most notably, harmonize all e-signature processes in different parts of the world. Meaning, any telecom business that uses an electronic signature to esign documents complies with the already in place global regulations.
6. Increase customer satisfaction
A happy customer is a loyal customer. Telecom companies can now improve their customer experience by allowing them to sign documents anytime, anywhere, and on any device. Thanks to the convenience that comes with e-signatures.
Use cases of e signature for telecom
- New connection authorization
- Fixed line and internet charges
- Contracts for mobile
- Document verification
- Service approvals
- Pricing changes
- Pins and passwords issuance
- VAS approvals
- Invoices/ monthly bills/ e-statements
- Service requests
- Address change
- New employee onboarding forms
- Other general contracts and agreements
Electronic signatures significantly reduce the time, costs, and resources associated with typical wet-ink signatures, particularly in high physical prone industries like telecom. They provide the much-needed freedom from the paper and ink based signature system and brings efficiency to your telecom business. Most notably, they guarantee privacy, integrity, and authenticity of organization and customer’s data – a thing not likely to be enjoyed when using wet-ink signatures.
eSign Genie, a leading e-signature application, has been known to help organizations including those in the telecom sector, to safely and smoothly sign documents online. Conveniently, managers of telecoms can easily integrate eSign Genie with their existing applications such as ERP, CRM, Payroll, and other business automation tools, to electronically sign and send documents without any manual intervention.
Want to know more about e-signatures?
If you wish to learn more about how e signature solutions can bring efficiency to your telecom operations, feel free to contact us. You can also opt to esign documents free by first trying out our 14-day trial product – utilize this trial period to appreciate the benefits that come with digital signing software.